1. Introduction

At CK Naturopathy, we respect your privacy and are committed to safeguarding your personal information.
This Privacy Policy explains how we collect, use, disclose, and store your information when you visit our website, book a service, or interact with us.

By using our website or services, you agree to this policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

When you contact us or book a consultation, we may collect:

• Name

• Email address

• Phone number

• Billing and appointment details

• Health information relevant to your consultation

b. Website Usage Information

When you visit our website, we may automatically collect:

• IP address and browser type

• Pages visited and time spent

• Cookies and analytics data (via tools like Google Analytics)

This information helps us improve your browsing experience and website performance.

3. How We Use Your Information

We collect and use your personal information to:

• Provide and manage naturopathic and bioresonance services

• Communicate with you about appointments, services, and updates

• Process payments and manage bookings

• Send relevant wellness updates or newsletters (if you’ve subscribed)

• Comply with professional, ethical, and legal obligations

We will only use your information for the purpose for which it was collected, or as otherwise permitted by law.

4. Health Information

As a natural health practice, we may collect health information necessary to provide safe and effective care.
This information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Your records are kept strictly confidential and will not be shared with anyone unless:

• You give written consent, or

• We are legally required to do so (e.g., by court order or public health authority).

5. How We Store and Protect Your Data

Your personal and health data are stored securely using encrypted digital systems and, where applicable, password-protected files.
We take all reasonable steps to prevent unauthorised access, loss, misuse, or disclosure of your information.

If we no longer need your information for the purpose it was collected, we securely delete or anonymise it.

6. Disclosure of Information

We will never sell or trade your personal information.
We may share limited information only when necessary, for example:

• With trusted third-party service providers (such as booking platforms or payment processors) who assist in running our business

• When required by law or professional regulation

All third parties handling your data must comply with strict privacy and security standards.

7. Cookies and Website Analytics

Our website may use cookies to enhance your browsing experience and collect analytics data.
Cookies are small files stored on your device that help us understand how visitors use our site.

You can choose to disable cookies in your browser settings; however, some website features may not function properly as a result.

8. Email and Marketing Communication

If you subscribe to our mailing list, we may occasionally send you health updates, offers, or news from CK Naturopathy.
You can unsubscribe at any time by clicking “unsubscribe” in the email footer or contacting us directly.

We will never spam you or share your email address with third parties without consent.

9. Access and Correction

You have the right to:

• Access your personal information held by us

• Request correction of inaccurate, incomplete, or outdated information

To make a request, please contact us at contact@cknaturopathy.com.
We will respond within a reasonable timeframe in accordance with privacy law.

10. Links to Other Websites

Our website may include links to other websites for educational or informational purposes.
We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes.
The latest version will always be available on this page, with the “Last Updated” date below.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

contact@cknaturopathy.com
+61 472 711 740
73a Glen Eira Road, Ripponlea, VIC, Australia
9 Bank Street, Brunswick, VIC, Australia

Last Updated:

October 2025